5 Products | 3 Collections
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Overview SupplyLife Group ltd trading as “Supply Life” (“We” or “us” or “Us”) are committed to protecting and respecting your privacy.
This statement (together with our Cookies Policy, Conditions of Use and any other documents referred to within them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to ascertain how we process your personal data ( data or information).
For the purpose of the Data Protection Acts 1988 and 2003 as amended (the Acts) and General Data Protection Regulation 2018 (the Regulation), the data controller is us , Supply life Group , 1st floor Market chambers, The Parade, Neath , Wales , SA11 1PU.
Any word defined in the Conditions of Use shall have the same meaning in this Privacy Statement.
We may collect and process the following data about you through this Site:
Information, including personal data (your name, contact information, billing address, delivery address and any information we receive from you through our Site, as well as the results we receive from the Accredited Laboratories with which we work) that you volunteer to provide through www.supplylife.co.uk (our Site) when you decide to purchase our Services and Products (as defined in our Conditions of Use) including when you phone our Helpline. Personal data includes visitor’s name, gender and address and such information which we collected when you order one or more Products and the Services. We may also ask you for information when you report a problem with our Site or as provided below.
If you contact us by email, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Most of your personal data shall be processed on legal basis that the processing is necessary for provision of our services to you and for the purposes of our legitimate interests (such as direct marketing, due diligence, etc.). Due to the nature of the services we provide it is necessary that we process (in a very limited scope) data concerning your health and medical history. Those data shall be provided exclusively based on your explicit consent and shall not be provided to any third parties (if not specified otherwise in the consent). We will ask for the consent when necessary. You can withdraw the consent at any time. Please acknowledge that without this consent we shall not be able to provide most of our services to you.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The information that we collect from you may be transferred to, and stored with the Accredit Laboratory ( as defined in the Conditions of Use) and any supplier of data processing and data hosting services to us at, a destination within the European Economic Area (“EEA”). It may also be processed by staff operating inside the EEA who work for any of them. Such staff maybe engaged in, among other things, the fulfilment of your order, the and the provision of data processing and data hosting services to us. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy statement by imposing on any such supplier obligations of security and confidentiality.
All information you provide to us in purchasing a Product or Services are stored on our secure servers or else on secure servers used by our service provider. Any payment transactions effected by us, will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share a password with anyone.
Unfortunately, the transmission of information via the internet is not secure and if you request that we communicate with you using a secure means of communication, we can arrange to do this. Once we have received your information, we will impose obligations of confidentiality and security on any service provider to us who processes the information.
We maintain reasonable physical, electronic, standard security practices, including encryption, passwords and physical security measures, and managerial procedures to protect the security and confidentiality of your personal data. Only a limited number of our internal staff are authorised to access, delete or modify your data. We will make reasonable efforts to ensure that your privacy interests are protected.
We use information held about you in the following ways:
to ensure that content from our Site is presented in the most effective manner for you and for your computer.
to provide our Site, the Services and Products or improve either of them. to communicate with you.
to provide you with information, Products or Services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. to carry out our obligations arising from any orders entered into between you and us.
to notify you about changes to our Services and Products.
to notify you about changes to our Services and Products.
analyse information provided by you and others to help us administer, support and improve our business.
To process a request for a Product and for our Accredited Laboratory to test the Sample and send you the Test Information, we need to disclose the information within our company including to the Medical Practitioner, to our Accredited Laboratory and our IT services providers. Your request for a Product will result in your order details being accessed by and processed by our Accredited Laboratory and our IT service providers. Our Accredited Laboratory will access the information on the database which is under our control in a secure environment.
The Accredited Laboratory shall have access exclusively to your date of birth, your Sample and the test results created therein, in a pseudonymized manner. The Accredited Laboratory shall not have access to your other personal information and the data it shall have access to cannot be attributed to you without the use of additional information kept separately in our database.
We may disclose your personal information to third parties:
In order for any supplier to perform any obligation they have undertaken to us.
If we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Your data may be provided to following recipients: Accredited Laboratories, MailChimp, Trustpilot.
If you send offensive or objectionable content or otherwise engage in any disruptive behaviour on the Site, that that we can use whatever information that is available to us about you to stop such behaviour and pursue our legitimate interest to prevent such behaviour on our Site. This may involve informing relevant third parties such as law enforcement agencies about the content and your behaviour.
Additionally, we may disclose your information if i) we are under a duty to disclose or share your information in order to comply with any legal obligation or ii) in order to enforce or apply this privacy Statement and our Cookies Policy or iii) to protect our rights, property or safety of our customers or others iv) to prevent detect or otherwise address fraud, security or technical issues. Your IP address may be supplied to regulatory authorities in connection with fraud or other formal investigations.
We may disclose and transfer your information to our Accredited Laboratory for the purpose of i) accepting and processing an accepted order by us ii) in order to procure the Product is delivered to you by it and iii) to test any Sample provided and make your Test Information available to you on our secure Account on our Site.
We may disclose and transfer your information to an IT services provider under an agreement which requires that they process your information as we require and under our direction and under obligations of confidentiality and security.
We may pass aggregate information on the usage of our Site to third parties, but this will not include information that can be used to identify you. Unless required to do so by law, we will not include information that can be used to identify you. Unless required to do so by law, we will not otherwise share sell or distribute any of the information you provide to use without your consent.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time for us to cease processing your information and if such request is received after Order Confirmation, then you agree that we may be unable to complete the Order and in such event you will not be entitled to any refund.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to be given a copy of your personal data we process which you may have supplied to us via the Site or which we may have obtained in another way. You may exercise this right in “privacy settings” section in your user account.
You also have the right to have inaccurate personal data corrected or incomplete personal data completed without undue delay. If you discover that we hold inaccurate personal data about you, you have a right to instruct us to correct that information. Such an instruction must be in writing and will not take more than 340 days to process.
In certain circumstances you may also request that personal data which you have supplied via the Site be deleted. We will delete your personal data without undue delay if the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, or if the data were processed based on your consent. , if we do not have a legitimate reason for retaining the personal data. We are not entitled to charge for dealing with such a request and we must comply within 430 days of the receipt of such a request. You may exercise this right in “privacy settings” section in your user account, or by a request in writing sent to our address as specified above with a copy of your passport and copy of utility bill to verify your address included. To exercise this right you would generally be expected to identify some contravention of data protection law in the manner in which the Site processes the personal data concerned.
You also have the right to receive your personal data which you provided to us in a structured machine-readable format and the right to transmit those data to another controller without any hindrance from us as long as we the processing of your data by automated means. The data shall be provided in xml file format. Where technically feasible, you also have the right to have the personal data transmitted directly from us to another controller based on your request. You may exercise this right in “privacy settings” section in your user account.
You also have the right to object free of charge and at any time, to the processing of personal data on the grounds relating to your particular situation. If you decide to execute this right, we shall cease to process your personal data for direct marketing purposes without undue delay and shall look into your individual case. If we find that in your individual case, your interest, rights and freedoms override our legitimate grounds for processing your personal data, the data shall not longer be processed. You may exercise this right by a request in writing sent to our address as specified above with a copy of your passport and copy of utility bill to verify your address included.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Our Website, Our Company, and You
Thanks for reading through our terms and conditions (“Terms”). This website (“this Site”, “our Site”, or “the Site”) is managed by Supply Life Group, which in turn is owned and operated by Supply Life Group (“we” or “us”).
Neither Supply Life’s tests nor the contents of this Site constitute medical diagnoses, nor are they intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a licensed physician or other qualified medical professional if you have a medical condition, or with any questions about symptoms, their causes, and their treatment.
This Site contains some content written by third parties. While we make every reasonable effort to verify this content, we cannot and do not warrant that it is true, current, complete, and/or accurate.
This website and the products it describes are provided on an as-is and as-available basis. Your use of this website, including its content and features, is entirely at your own risk.
If you have any questions regarding this Site or its Terms, or to comment on tests purchased through this Site, please contact us by email at [email protected], or by post at:
PO Box 173
Neath SA11 9DE
Our Company Registration Number is 11650906.
Orders may be placed through this Site, or by post at:
Neath SA11 1PU
We reserve the right, unilaterally and at our sole discretion, to refuse an order, and to reject any alterations made to any order. All orders will be confirmed via email. Please check the details listed in your confirmation email, and alert us immediately if any of them are incorrect.
We accept payment via Paypal and all major credit and debit cards through our merchant services provider Worldpay, Sage Pay and Stripe. Payment for items ordered through this Site is authorised when the order is processed. This does not affect the purchaser’s statutory rights
After payment is processed, we typically send the materials you ordered within five working days. This estimate presumes normal operating conditions and availability of stock. All dispatch dates quoted by us are approximations.
All shipments are sent first class or by courier. Specific delivery times cannot be assigned, nor guaranteed.
It is your sole and express responsibility to inspect each parcel immediately upon delivery. You agree that if any part of the shipment is damaged, missing, or incorrect, you will notify Supply Life within seven days of delivery. If you fail to notify Supply Life within seven days of delivery, your order shall be deemed satisfactorily and completely fulfilled.
It is your sole and express responsibility to follow completely and faithfully the instructions contained in each testing kit. These include online activation of each test, proper drawing and storage of the blood sample required for each test, and the timely and accurate return of each test’s blood sample to the laboratory by means of the return envelope contained in each kit.
We cannot be held responsible for blood samples that are damaged, lost, or stolen before they reach our laboratory. We encourage you to use confirmed-delivery methods when sending items to us.
Test results are typically available online within seven working days after we receive the blood sample. This estimate presumes normal operating conditions and receipt of a full, undamaged, properly drawn blood sample. Specific delivery times for test results cannot be assigned, nor guaranteed.
In accordance with guidelines established by the Royal College of Pathologists, serum and plasma samples are stored frozen and retained for one month. Repeated or additional testing will be performed only with the express direction of the client. After one month, samples are disposed of by incineration.
If for any reason you are not satisfied with our products or services, please contact us directly and at your earliest convenience. We’d like to work with you to resolve any issues that might have arisen. If you have paid with PayPal, please be aware that beginning the resolution process with a claim on PayPal’s side will significantly delay our ability to respond to your issue.
We offer a full money-back guarantee against tests that reveal no food intolerances*. If you wish to claim a refund on this basis, please contact us at [email protected] and include your name, the date of purchase, and the purchase’s order number. When you qualify for this refund, we typically credit your payment account within 10 working days.
To qualify for the no-intolerance refund, your full test report must indicate “No Reaction” to every food group tested. The no-intolerance guarantee applies only to purchases made from the Site, and does not include postal charges or any other personal expenses. Purchases made through affiliates and other third parties are not covered by the guarantee. We reserve the right to cancel this promotion at any time and without notice.
All orders may be cancelled and full refunds issued at any time prior to shipment of the sample collection pack(s), test kit(s), or other merchandise.
In accordance with the Distant Selling Regulations, you may cancel an order within seven day of its receipt by us. To cancel an order under the DSRs, you must notify Supply Life by email or post informing Supply Life that the order is being returned under the 14-day cooling-off period. We will issue a refund within 30 days after receiving the cancellation request. For more information on the DSRs, please visit https://www.gov.uk/online-and-distance-selling-for-businesses/overview.
Under no circumstances will we issue a refund after a sample collection pack or test kit has been used.
When an order is cancelled, we will reimburse all payments received toward its fulfilment, including the cost of delivery, except for payments made due to your selection of a delivery method other than our least expensive standard-delivery option.
We reserve the right to deduct from the reimbursement the loss in value of any goods returned, if such loss is the result of damage incurred while the goods were in your possession; this is understood to be the time between your receipt of the goods and our receipt of them following a successful cancellation request.
We will make the reimbursement without undue delay, and not later than:
Reimbursement will be made as a credit against the same means of payment you used for the order’s initial transaction, unless you expressly indicate a preference for reimbursement by other means. No fees attach to the reimbursement.
Notice of cancellation notwithstanding, we may withhold reimbursement until we have received all goods shipped to you in fulfilment of the order, or you have supplied sufficient evidence of having returned the goods.
You bear the cost of returning the goods to us. You should return with all deliberate speed any goods shipped to you in fulfilment of a cancelled order, in any event no later than 90 days from the day on which you inform us of your intention to cancel the order. This requirement is fulfilled if you return the goods before the 90-day period has expired, regardless of whether we have taken receipt of the goods.
While the goods are in your possession, you are liable for any diminishment of their value not resulting from the handling necessary to establish their presence and condition.
If you purchased the goods from an affiliate or other third party, you must pursue cancellation through the company with whom you placed the order, and not through Supply Life.
All prices quoted on this Site are accurate at the time of publication. They are quoted in pounds sterling. Where appropriate, they reflect rates of UK sales taxes (VAT) current at time of publication. We reserve the right to change our prices at any time, without prior notice.
We occasionally offer special prices on some products listed on our Site. These promotional offers cannot be used in conjunction with any other offer. They are valid only during the period indicated on the Site, and cannot be used outside that period. We reserve the right to attach other qualifications, terms, and conditions to any promotional offer, which additional terms and conditions will be described on the Site.
All debit- and credit card payments are subject to authorisation and validation by the card issuer. Authorisation of payment is a condition of successful order placement, and our order-fulfilment process will not begin until we have received all necessary authorisations of payment. If your card issuer delays or refuses authorisation, this may delay our ability to fulfil your order, for which delay we are not liable.
When you provide payment card details, you confirm that you are authorised to use the card and authorise us and our payment service provider to charge your payment account in full for the total value of your order, including the cost of any goods to be shipped and any and
all delivery fees and other charges that become due to us under these Terms.
When you pay for an order via PayPal, your use of the PayPal services is governed by the PayPal user agreement in force at the time of payment, which may affect the schedule on which your payment is conveyed to us, and which may affect the process by which you appeal for a refund.
While we make every reasonable effort to ensure that the information on this Site is current and accurate, we offer no warrant of its timeliness, accuracy, or completeness, and will not be responsible for any errors or omissions, or for the consequences of such information’s use.
We will not be responsible for any disruptions resulting from use of this Site, nor for any loss or corruption of data in transit to or from this site, nor for any loss or corruption of data downloaded onto any computer system.
We will not be responsible for your use of any websites accessed via links from this Site, nor are we responsible for the content of those websites. Any such links are provided as a service to users of this Site, and their presence does not constitute an endorsement by, or affiliation with, us.
All items sold on this Site are intended for personal use only. We are not liable for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation arising out of or in connection with the use of this Site or the provision or use of our products.
These limitations of liability shall apply equally to us and to any company associated with us. To the full extent allowed by the law, we disclaim any and all warranties, express or implied, in relation to the products we sell. Our liability for direct loss arising from the use of our products and of this Site is limited to the price of the goods purchased, except as expressly provided in these Terms, or in relation to liability for death or personal injury, to which no statutory limit applies.
Under no conditions shall we or our suppliers be liable for any indirect, incidental, special, or consequential damages arising from or in any way connected with any loss or damage resulting or arising from any non-availability or use of our products and this Site, or of any other website linked to it, or from reliance on test results or any material or content
accessed through them.
Without limiting the foregoing, we make no representations or warranties about the availability, accuracy, reliability, completeness, currency, or timeliness of our products, or of the software, text, graphics, links, or communications provided on or through the use of this Site or any site to which it links.
We will not be liable to you, or be deemed in breach of these Terms or of any other contract with you, by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the test(s) or other products ordered by you, if the delay or failure was due to a third party or due to any cause beyond our reasonable control.
We may assign, transfer, or subcontract any of our rights or obligations under these terms to any third party. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our express written permission.
No person who is not a party to these Terms shall have any right to enforce them or otherwise make claims against them under the Contracts (Rights of Third Parties) Act 1999. Nothing in these Terms is intended to, nor shall, affect any of your statutory rights as a consumer which may not be legally excluded; or shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation or where we are not lawfully entitled to limit our liability.
You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, actions or demands, liabilities, and settlements including, without limitation, reasonable legal and accounting fees, resulting from or alleged to result from your breach of these Terms.
By using this Site and our products (“Services”), you represent that you are aware of the potential risks associated by the use of the Services, including the collection and submission of blood samples to Supply Life. Potential risks associated with the Services include the following.
You may feel pain or discomfort from the lancet device used to collect blood from your fingertip. Collecting blood may also cause you to bleed; this is typically a minor issue, and bleeding should stop after applying pressure to the affected area. You may faint or feel lightheaded as a result of the collection procedure. As with any such procedure, the puncture site may become infected.
You may receive nutritional recommendations indicating foods or supplements to which you are allergic, intolerant, or sensitive. If you have a known or suspected allergy, intolerance, or sensitivity, disregard any recommendations associated with our Services when they contradict your prior knowledge.
Your condition(s) may not improve and may worsen. You may develop new conditions. Some survey questions may make you or your family members uncomfortable.
Your test results may prompt you to consult a physician. You will be responsible for the costs of this consultation, and of any resulting treatment.
Your test results may reveal information about yourself that causes you to worry or become anxious. Supply Life will not provide any payment or treatment if you sustain an injury while collecting blood samples.
Your test results may reveal information about yourself that causes you to worry or become anxious.
Supply Life will not provide any payment or treatment if you sustain an injury while collecting blood samples.
The contents of this Site are our copyright. Logos, designs, photographs, and text may also be our trademark or registered trademark, or be the trademark or registered trademark of companies who have consented to the use of their materials on this Site. Your use of this Site grants no intellectual property rights to its contents.
This site is provided exclusively for your own personal, non-commercial, and private use.
We will pursue legal action against anyone using an invalid payment card or false name to order products from this Site.
We may, at our sole discretion, cancel any order placed through this Site if you breach these Terms or fail to provide information sufficient to ensure the safer and accurate processing of your order, or where we suspect that your order is associated with any fraudulent activity.
These Terms, and your use of this Site, are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court system.
Supply Life have 5 products available and also 3 collections.
The prices on addtocart.co.uk and Supply Life are exactly the same. In fact, when you complete the purchase, you are buying directly from Supply Life. We are purely a sales channel which helps Supply Life drive more sales.
Your purchase will be made directly with Supply Life when you checkout. Our website is a marketplace which brings a huge range of shops to a single place. Click here to browse our shops.
No, the prices are exactly the same as Supply Life’s website. We do not add any extra margin or commission to any of the prices across our platform.
Your order will be processed by Supply Life just like a direct order. You will get an order confirmation, payment receipt etc.
Supply Life’s refund policy and shipping policy is on the bottom of the checkout page, however we are working on displaying the policies on this page very soon.